Call Management Service - IVR

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Interactive Voice Response (IVR) with Virtual Mobile Number and Toll-Free Service.

Interactive Voice Response

A telephony technology that allows automated interactions with callers through voice or touch-tone keypad inputs, guiding them through a series of menu options to access information, services, or resources.

Virtual Mobile Number

Also known as a long code or VMN, it is a phone number used to send and receive SMS messages and voice calls without the need for a physical SIM card or phone line. Virtual mobile numbers can be assigned to IVR systems to receive incoming calls and messages from customers.

Toll-Free Service

A telephone service that allows callers to reach businesses or organizations without incurring charges for the call. Toll-free numbers typically start with a specific prefix such as 1800. and are commonly used for customer service hotlines, sales inquiries, or support lines.

Integration of IVR with Virtual Mobile Number

By integrating IVR technology with a virtual mobile number, businesses can automate call handling and routing processes. Callers can interact with the IVR system using their voice or keypad inputs, while the virtual mobile number serves as the point of contact for inbound calls.

Benefits of IVR

Improved Customer Service

IVR systems can efficiently handle incoming calls, provide automated responses to common inquiries, route callers to the appropriate department or agent for assistance.

Scalability

Virtual mobile numbers can be easily scaled up or down to accommodate changes in call volume or business requirements without the need for additional hardware or infrastructure.

Enhanced Accessibility

Toll-free numbers make it easier for customers to reach businesses without worrying about call charges, leading to increased accessibility and customer satisfaction.

Data Collection

IVR systems can gather valuable customer data and feedback through automated surveys, prompting callers to provide feedback or information during the call.

Use Cases

Customer support hotlines

Sales and order processing lines

Appointment scheduling and reminders

Automated surveys and feedback collection

Emergency response and helplines

Implementation Considerations

Customer support hotlines

Select a reputable provider for virtual mobile numbers and toll-free services to ensure reliability and quality of service.

Regularly monitor and analyze IVR call data to identify areas for improvement and optimize call flows for better customer experience.

By leveraging IVR technology with virtual mobile numbers and toll-free services, businesses can streamline their communication channels, enhance customer service, and create more efficient and scalable call handling processes.

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FAQ's?

A Virtual Mobile Number (VMN) is a cloud-based phone number that enables businesses to handle calls without being tied to a specific physical device. Incoming calls to the VMN are routed to designated mobile or landline numbers, making it easy to manage customer interactions from anywhere.
Toll-Free numbers allow customers to call your business without incurring any charges, encouraging higher engagement. Benefits include:
  1. Professional brand image.
  2. Increased customer satisfaction due to cost-free communication.
  3. Enhanced lead generation and customer service accessibility.
Yes, both Virtual Mobile Numbers and Toll-Free Services come with call management dashboards that provide detailed analytics, such as:
  1. Call volume and duration.
  2. Caller locations and demographics.
  3. Missed call alerts and callback options.
Absolutely! These services are highly scalable, allowing you to add more numbers, routes, or agents as your business grows. They also support features like IVR (Interactive Voice Response) to manage higher call volumes effectively.
Yes, you can set up call routing based on business hours, departments, or availability. Additionally, you can personalize welcome greetings, IVR menus, and hold music to enhance the customer experience.