Outbound Dialing (OBD) is an automated voice communication technology that enables businesses to broadcast pre-recorded voice messages to a large audience. It is widely used for marketing, notifications, feedback, and customer engagement. Below is a breakdown of various OBD use cases, their benefits, and cost-effectiveness.
Combines OBD with the ability to connect the recipient to a live agent for further assistance or queries (e.g., "Press 1 to speak with a representative").